Refund & Return Policy

At Sansimayo Perfume, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

• We accept return requests within 24 hours of the product being delivered.

• To be eligible for a return, the product must be:

  • Unused and in its original condition.

  • Returned in its original packaging with all accessories, if applicable.

  • Accompanied by proof of purchase (order number or invoice).

How to Request a Return

To initiate a return, please email us within 24 hours of delivery at:

Email: sansimayoshop@gmail.com

Please include:

• Your order number

• Your full name

• The reason for the return

• Clear photos of the product (if the item is damaged, defective, or incorrect)

Our team will review your request and provide further instructions.

Refunds

Once we receive and inspect the returned product, we will notify you of the status of your refund.

If your return is approved:

• Your refund will be processed using the original payment method.

• The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery at sansimayoshop@gmail.com with photos of the product and packaging. We will work to resolve the issue as quickly as possible.

Non-Returnable Items

Returns may not be accepted if:

• The return request is made after 24 hours of delivery.

• The product has been used, tampered with, or is not in its original condition.

• The product is returned without its original packaging or proof of purchase.

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us at:

Email: sansimayoshop@gmail.com